Official Google Webmaster Central Blog

Introducing website satisfaction by Google Consumer Surveys

Posted: 27 Jun 2013 04:18 AM PDT

Webmaster level: all

We're now offering webmasters an easy and free way to collect feedback from your website visitors with website satisfaction surveys. All you have to do is paste a small snippet of code in the HTML for your website and this will load a discreet satisfaction survey in the lower right hand corner of your website. Google automatically aggregates and analyzes responses, providing the data back to you through a simple online interface.

Users will be asked to complete a four-question satisfaction survey. Surveys will run until they have received 500 responses and will start again after 30 days so you can track responses over time. This is currently limited to US English visitors on non-mobile devices. The default questions are free and you can customize questions for just $0.01 per response or $5.00 for 500 responses.

Survey Setup and Code Placement Tips

To set up the survey code, you'll need to have access to the source code for your website.

Sign into Google Consumer Surveys for website satisfaction to find the code snippet.
You have the option to enter the website name and URL, survey timing, and survey frequency.
Click on the "Activate survey" button when ready.
Once you find the code snippet on top of the setup page, copy and paste it into your web page, just before the closing </head> tag. If your website uses templates to generate pages, enter it just before the closing </head> tag in the file that contains the <head> section.

If you have any questions, please read our Help Center article to learn more.

Posted by Marisa Currie-Rose

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